Jonas Andresen

CCI INC., Edmonton, Alberta

September 2017 – Present

Provided technical support in a dynamic Oil and Gas engineering consulting environment.
Collaborated within a two-person IT team to support seven offices across North America and remote users in Europe.
Implemented and maintained advanced security measures for Microsoft Office 365 tenants, including proactive monitoring using Crowdstrike Falcon and Abnormal Security.
Managed hardware installations across multiple Alberta offices, ensuring timely completion.
Key achievements include successfully managing a 130% increase in end-users, executing the migration from G Suite to Office 365, and developing a comprehensive onboarding/offboarding process.

Superior Safety Codes, Edmonton, Alberta

May 2016 – August 2017

Sole IT staff responsible for supporting 60 users across five offices in Alberta after the part-time manager's departure.
Worked with limited budget to implement industry standards and ensure efficient IT operations.

Lindab A/S, Denmark

July 2012 – August 2015

Provided technical support in a multinational company, collaborating daily with the international service desk.
Participated in vendor conferences across Europe, aligning Danish IT deployments with global standards.
Implemented and maintained data connections for mobile devices and laptops using DirectAccess VPN.

Bachelor of Applied Information Systems Technology, Network Management

2015 – 2017

Relevant courses: Server Infrastructure, Enterprise Security, Ethical Hacking, Leadership & Professional Development

IT Supporter – Data and Communication Associate Degree

2009 – 2012

Relevant courses: Basic TCP/IP networking, Server AD, DNS, DHCP server roles, Basic SQL server management

Windows Systems Administrator